How Student Loan Servicing Changes Will Impact Public Service Loan Forgiveness

Contributing sentiments towards policy:

57% : Student loan borrowers on track for PSLF should take steps now to protect themselves from possible future disruptions by downloading and saving their payment histories and important correspondence, updating their contact information, and monitoring their accounts and credit reports.
55% : Student loan borrowers on track for PSLF should be able to continue making progress towards eventual loan forgiveness even with the new loan servicer.
52% : Earlier this year, over 100 student loan borrower advocacy groups sent a letter to Secretary of Education Miguel Cardona, urging him to use emergency authority to conduct a 90-day audit of the PSLF program and automatically forgive the student loan debt for all borrowers who have completed ten or more years of public service, regardless of their specific compliance with the PSLF program's complicated eligibility requirements.
49% : FedLoan Servicing's abrupt departure from the Department of Education's sprawling federal student loan system will likely be disruptive to millions of student loan borrowers, who will have their accounts transferred to a new loan servicer in the coming months (the specific servicer, or servicers, that will take over FedLoan's accounts has not yet been determined).
47% : Student loan borrowers have filed a multitude of disputes with FedLoan Servicing about qualifying PSLF payments, and some borrowers have been waiting months or longer for a resolution.
46% : Student loan borrowers thus may need to submit new disputes with their new student loan servicer after the transfer takes place.
36% : During its time managing the PSLF program, FedLoan Servicing was accused of widespread irregularities in its determinations about whether student loan borrowers had been making qualifying payments towards the student loan forgiveness program.

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