Business Insider Article Rating

The scourge of customer satisfaction surveys

  • Bias Rating

    -32% Somewhat Liberal

  • Reliability

    50% ReliableFair

  • Policy Leaning

    -10% Center

  • Politician Portrayal

    N/A

Bias Score Analysis

The A.I. bias rating includes policy and politician portrayal leanings based on the author’s tone found in the article using machine learning. Bias scores are on a scale of -100% to 100% with higher negative scores being more liberal and higher positive scores being more conservative, and 0% being neutral.

Sentiments

Overall Sentiment

5% Positive

  •   Liberal
  •   Conservative
SentenceSentimentBias
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Bias Meter

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-100%
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100%
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Bias Meter

Contributing sentiments towards policy:

64% : This isn't just my imagination.
55% : The insurance company that wasted my time.
54% : And that doesn't even take into account whether I, the surveyed one, gave my consent for data I provided to be used in that way -- a key to ethical research.
47% : The tricky part is marketing research has shown that the objective quality of a product, its nominal goodness, matters less than whether it meets customer expectations.

*Our bias meter rating uses data science including sentiment analysis, machine learning and our proprietary algorithm for determining biases in news articles. Bias scores are on a scale of -100% to 100% with higher negative scores being more liberal and higher positive scores being more conservative, and 0% being neutral. The rating is an independent analysis and is not affiliated nor sponsored by the news source or any other organization.

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